Appointments and Cancellations
Appointment time will be reserved just for you. Confirmation calls, e-mails and/or texts will be made as a courtesy; however it is your responsibility to keep the appointment. Appointments not kept or cancelled with less than 24 hours notice are subject to a $50.00 fee.
(For our Medicaid patients, if you fail to keep an appointment, this could result in dismissal from the practice. The State of Delaware does not allow for broken appointment fees to be billed to Medicaid patients)
Payment
- Payment is expected at the time of service. Those patients with insurance will be asked to pay the estimated amount not to be covered.
- For patients that have two insurance policies, one must know that there may still be a co-pay despite having dual coverage.
Forms of Payment
- Cash, checks, debit cards, and credit cards are accepted.
- Apple Pay, Google Wallet, and Samsung Pay are also accepted.
- Care Credit
If a payment plan is needed, our office is a Care Credit provider. Our administrative supervisor can assist you in arranging for an extended payment schedule through Care Credit.
For emergency patients that are not established patients of record, personal checks will not be accepted.
Returned Checks
Personal checks returned by your bank for insufficient funds are subject to a $25 bank processing fee
Collections
If your account is referred to a collection agency due to failure to pay for services, you will be responsible for all collection cost amounts in the amount of $25 or possibly 30% of the outstanding balance (whichever is greater) as well as any court costs and reasonable attorney fees.